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Shipping and returns

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Shipping and returns

Shipping

We can ship to virtually any address in the world. However, please note that there are restrictions on many wildlife products, and some cannot be imported/exported to international destinations due to legislation.

Due to shipping complexities, shipping is set to three categories:

1. Standard parcel postage - the cost will be calculated at checkout and the item will be sent via a recorded service, usually with Royal Mail or Parcelforce.

2. Large/fragile items - you can choose to either:

  • collect the item yourself, but please check its location as not all items are at my address;
  • have the item taken to a shipper (unpackaged).  You would then pay the shipper for packing and carriage separately;
  • arrange collection - there are some specialist couriers who deliver personally door-to-door, such as Apollo Distribution.  For example, a delivery from Yorkshire to London costs £165, delivery to Edinburgh costs £170 and delivery to Leicester costs £85.

3. Digital download - you will get an email with download instructions.

Export

To help with export, we've added symbols to indicate that we're aware of restrictions in the main countries that we deal with.  Examples are shown below.

Can_be_shiped_to_UK_EU_but_not_USA.gif

For more help with import/export restrictions, please contact:

Returns policy

We cannot accept refunds on taxidermy items.  You should therefore ensure you are happy with the item prior to purchase. Additional photos can be sent if needed.
If any return is agreed, you are responsible for the goods' safe return within 7 days prior to any refund
being made.

Damage in transit

Damage in transit must be reported immediately and the item returned at your expense, unless otherwise agreed in writing.

If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the 'My Account' menu, and click the 'Return Item(s)' button. We'll notify you via email of your refund once we've received and processed the returned item.

Additional costs

You can use the button below to send an additional payment.